Support

Frequently Asked Questions

1. How do I login to my account?
2. How do I change my User ID and password?

1. What is the Lawsuit Report service?
2. What if I am not receiving the daily Lawsuit Reports?
3. Can I customize my Lawsuit Reports?

1. How many Lawsuit Alarms am I allowed to set up?
2. How do I set up a Lawsuit Alarm?
3. How are the Lawsuit Alarms sent to me?
4. Can I edit the criteria of a Lawsuit Alarm after it's set up?

1. How many lawsuits am I allowed to track?
2. How do I set up a Lawsuit Tracker?
3. How often are my lawsuits tracked?
4. How do I review cases I am tracking?
5. May I remove a case I am tracking?

1. How much does it cost to download a complaint pdf?
2. How many complaint pdf's may I download?
3. How much does it cost to have a complaint retrieved that is not available?

1. Do you offer multiple user subscriptions?
2. Are there any additional monthly costs?

1. How frequently are lawsuits added?
2. Where does your information come from?
3. How are you different than Courtlink?
4. How are you different than PACER?

Login/Account Setup

How do I login to my account?

Each user provides their email address that acts as their user ID. When you registered you were allowed to select your own password. To login to the service, go to www.rfcexpress.com and provide your UserID and password.

How do I change my User ID and password?

Because it is your email address, a User ID cannot be changed. You can, however, change your password by logging in to your account and going to "My Account".

Lawsuit Report

What is the Lawsuit Report service?

Lawsuit Report is an email notification service of the newest lawsuits docketed at the U.S. Federal District courts. You may opt to receive up to 3 emails per day (3 AM, 12 PM & 6 PM).

What if I am not receiving the daily Lawsuit Reports?

Make sure our email (noreply@rfcexpress.com) is allowed as an accepted sender.

Can I customize my Lawsuit Reports?

Yes. Login to your account and click on the Lawsuit Report tab. There are several different criteria (i.e. court, nature of suit, etc.) you may use to customize the reports.

Lawsuit Alarm

How many Lawsuit Alarms am I allowed to set up?

You are allowed up to five (5). Please contact us at support@rfcexpress.com if you require more.

How do I set up a Lawsuit Alarm?

Login to your account and click on the Lawsuit Alarm tab. You will be prompted to input various criteria. You will see sample data before you save the Alarm and activate it.

How are the Lawsuit Alarms sent to me?

When your alarm gets a "hit", an email is automatically sent to you.

Can I edit the criteria of a Lawsuit Alarm after it's set up?

Yes. Simply click on the Lawsuit Alarm tab, select the one you would like to change, and follow the instructions on the screen.

Lawsuit Tracker

How many lawsuits am I allowed to track?

We allow you up to five (5). Please contact us at support@rfcexpress.com if you require more.

How do I set up a Lawsuit Tracker?

When you find a case in our system and view the Lawsuit Details, there is a "Track Lawsuit" link in the right hand column. Click on this link and the lawsuit will be added to your Lawsuit Tracker page.

How often are my lawsuits tracked?

The Lawsuit Tracker will automatically check your lawsuits once a day. You have the option of being notified even if there are no changes to the docket. If changes have occurred, an email is sent to you.

How do I review cases I am tracking?

Click on the Lawsuit Tracker tab and the next screen will display the cases you are currently tracking.

May I remove a case I am tracking?

Yes. Simply click on the "Remove" button on the Lawsuit Tracker screen.

Complaint Download (PDF)

How much does it cost to download a complaint pdf?

Downloading is free for subscribers with a subscription to this service or a full subscription package (all features). All others pay $9.99 per download.

How many complaint pdf's may I download?

We allow up to 5 complaint downloads per month. Unused downloads will rollover and be added to the next month.

How much does it cost to have a complaint retrieved that is not available?

The retrieval of a complaint is free to subscribers with a full subscription package (all features).

Subscription Plans & Pricing

Do you offer multiple user subscriptions?

Yes. Please call 847-705-7100 for more information.

Are there any additional monthly costs?

No. Our pricing model is a flat fee each month. Simple for everyone.

The RFC Express Difference

How frequently are lawsuits added?

Lawsuits are added throughout the day. You may access the latest information by logging in and clicking on "New IP Lawsuits".

Where does your information come from?

Our lawsuit information comes directly from the federal court where a case is filed. We have access to all 94 U.S. Federal District Courts.

How are you different than Courtlink?

The system updates our database throughout the day. There is little or no delay in the flow of information. Our patent lawsuit information also gives you the associated patents & classes (if available) with hyperlinks. Complaints (if available) can be downloaded immediately. Users can search our database by plaintiff, defendant, patent number, patent class, judge, plaintiff counsel, court, and cause.

How are you different than PACER?

PACER is an interface with the federal district court system and is delayed in how quickly the information is provided to its users. With updates done throughout the day, our users will know about lawsuits almost 24 hours before PACER. Complaints (if available) can be downloaded for no additional charge. You pay for complaints through PACER. Users can search our database by plaintiff, defendant, patent number, patent class, judge, plaintiff counsel, court, and cause.